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Refund Policy


Returns & Refund Policy

 
30 Days Money Back
Guarantee  

 Contact Our Support  

Warranty &
Cancellations 

 

 

 

30 Days Returns

If you are not happy with your product and wish for a return please contact us within 30 days and we will take care of it as soon as humanly possible.

Your order number and reason for return will be required to grant the return. 

Once the item is returned to us we will refund the payment. 

All returned products must be in their original condition and with the packaging intact.

 

Are Shipping Fees Refunded On Return?

Shipping is refunded on return only if the product arrived defective or you received the wrong item. In other instances the customer must cover shipping

 

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How To Contact Us

 Please contact us immediately stating the reason for return along with pictures or any other required information. 

Please send us the information at our email releviumshop@gmail.com or contact us on our facebook page @releviumshop


Relevium's Promise 

If we are responsible for the issue, we will cover all fees to ship the item back to our warehouse and provide you with a free replacement at our expense. 
Should you decide to receive just a refund we will reimburse all associated fees with the transaction to your credit card or paypal. 

Customer's Responsibility

If you have ordered the incorrect size, wrong item, or simply want a return you will have to cover the shipping fee for exchanges. To make this process easier for you we will not charge a restocking fee.

 

Order Cancellation

We only accept cancellations within 24 hours during the time the order was placed. Once the order has been dispatched we will only offer cancelation once the customer ships the product back. 

 

Our Warranty 

All of our product come with 1 year warranty with the exception of a few products that will come with lifetime warranty.